Privacy Policy


Luton Irish Forum respects your privacy and is committed to protecting it through our compliance with this privacy notice. We have notified our processing of personal data to, and are registered with, the Information Commissioner’s Office (ICO).

In this privacy notice references to “LIF”, “us”, “we”, “our”, are to Luton Irish Forum. We may update this privacy notice from time to time so you should check this page to see our most up to date policy.

This privacy notice tells you how we use information provided by you or collected about you when you use the website and contact us on social media, what we may use it for and whom we may give it to. It will also explain your rights towards your personal information and how we look after it while we have it.
Please take some time to read this privacy notice before you use the website, engage with us on social media, or complete one of our surveys, evaluation and registration documents. It is a legally binding agreement and contains important information on your legal rights and obligations.

What information do we collect?
In order to provide you with information about our services, we may collect personal information about you from our website, social media, telephone conversations, emails, application forms and written communications.
The information we collect may vary based on what service we provide you. This may include information:
• by which you may be personally identified, such as name, postal address, e-mail address, telephone number or welfare information (“personal information”)
• that is about you but individually does not identify you, such as online user I.D, and/or
• about your internet connection, the equipment you use to access our website and usage details.

We only collect information about you that we need to ensure you get the best service from us. We try to minimise what we do collect.
When someone visits our website we use cookies to collect standard internet log information and details of visitor behaviour patterns. This helps us to ensure that we can provide you with a good experience when you browse our website, it also allows us to improve our website and for our own market analysis.
We strive to provide you with choices regarding the personal information you provide to us.
Contacting us via social media: If you send us a private or direct message via social media, the message will not be stored outside of the applications. It will not also be shared with any other organisations. Please read the applications terms and conditions and privacy notices.

How do we collect information about you?

We collect information:
• when you contact us for any reason
• provided by you online, such as completing an online sign up form, or completing a survey
• when you interact with our advertising on social media
• automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies
• provided by you when you complete one of our surveys or registration documents.

How do we use your information?
We use your information in various ways, such as to:
• provide you with information or services that you request from us
• send you marketing material, news or event invitations (you can opt out from this anytime by selecting “unsubscribe” at the bottom of the e-mail)
• contact you about volunteering opportunities (if you signed up for this specifically)
• keeping our records accurate and up to date
• create statistical information, analysis, client profiling to improve our services and report to our funders
• comply with any legal obligations we may have
• meet any other purpose for which you provided your information

Who do we share this information with?
We only share your information when necessary to improve the service we give you, or future services we offer. We may share your information with funders to strengthen marketing material and funding bids.

Legal grounds for processing your information
We will rely on the following legal bases under General Data Protection Regulation for processing your personal data:
• We have a legitimate interest in doing so. These legitimate interests will include our interests in carrying out our work and providing our services.
• Consent – in the case of marketing and welfare information.

Information disclosure
When disclosing your information, we will ensure you remain anonymous where possible, unless it is necessary to share your personal information (name, welfare information) to, for example:
• in a medical emergency (if you have been a volunteer)
• a reference request (if you have been a volunteer)
• obtain a qualification or certificate for you (if you have been a participant)
• to strengthen marketing and funding bids (you can opt out of this and/or choose to remain anonymous)
• provide reports to funders

Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

Your rights
The Data Protection Act 1998 and General Data Protection Regulation 2018 give you rights in respect of your personal information. We take all reasonable effects to ensure we allow you to exercise those rights.

Your information rights
• General Data Protection Regulation gives you the right to access information held about you. You are entitled to be told by us whether we or someone else on our behalf is processing your personal information; what personal information we hold; details of the purposes for the processing of your personal information; and details of any third party with whom your personal information has been shared.
• You can access the personal information we hold on you by writing to us at: Luton Irish Forum, Kathleen Connolly House, 102 Hitchin Road, Luton, Bedfordshire, LU2 0ES. Requests for access will be responded to within 28 days.
• We will ask you to provide proof of identity before we show you your personal information – this is so we can prevent unauthorised access.
• You have the additional rights to request rectification and erasure of your personal data and to request restriction of, and to otherwise object to, our processing of your personal data and you can exercise these rights at any time by contacting us at: Luton Irish Forum, Kathleen Connolly House, 102 Hitchin Road, Luton, Bedfordshire, LU2 0ES.
• You are entitled to receive the personal data that you have provided to us, you can exercise this right by contacting us at: Luton Irish Forum, Kathleen Connolly House, 102 Hitchin Road, Luton, Bedfordshire, LU2 0ES.
Your right to stop us direct marketing to you
• We are keen to improve our services and promote our work and we may send you information via mailout services about our services, projects, news or event invitations, that we think may be of interest to you. You can opt out from this anytime by selecting “unsubscribe” at the bottom of the e-mail or contact us at: Luton Irish Forum, Kathleen Connolly House, 102 Hitchin Road, Luton, Bedfordshire, LU2 0ES.

Your right to make a complaint
You have a right to make a complaint to the Information Commissioner’s Office (ICO):

Changes to our Privacy Policy
We may amend this notice in order to encompass any changes in the law, our experience of handling your personal information, guidance from the ICO or for other legitimate reasons. We encourage you to check this privacy notice from time to time to ensure you are aware of the latest version. The data the privacy notice was last revised is identified at the top of the page.

Contact Information
To ask questions or comment about this privacy notice and our privacy practices, contact us.
You can write to us at:
Luton Irish Forum, Kathleen Connolly House, 102 Hitchin Road, Luton, Bedfordshire, LU2 0ES.